ICE SHAKER FAQs
PRODUCT FAQs
Picking out the perfect insulated cup can be intimidating with all of the options available in today's market. But don't worry! We're here to help! Check out some of our Frequently Asked Questions about our products below to see what makes Ice Shaker better than the rest!
What makes Ice Shaker Bottles different than the rest?
When Ice Shaker CEO, Chris Gronkowski set out to create the Ice Shaker Bottle, he set out to create a bottle that would help alleviate all of the issues he had with other protein shaker bottles in the marketplace. He wanted a protein shaker bottle that:
- Perfectly blend his protein powder so that no chunky protein was left behind
- Would keep his beverage ice-cold for hours
- Never have to worry about bottle sweat, leaks, or spills
- Wasn't so noisy. Who likes to listen to metal banging on metal anyways?!
- Didn't leave behind a smelly odor
Today, these are the features that makes Ice Shaker better than the rest.
My plastic shaker only cost $15. Why would I pay more for an Ice Shaker Bottle?
This is one of our favorite questions! We know that plastic shaker bottles are cheap in price... which usually translates to cheaply made. Did you know that a plastic shaker bottle's lifespan is only 2 months?! (Sometimes even shorter since one missed wash can ruin the entire cup!) You'll never have to worry about that with an Ice Shaker Bottle! Made from kitchen-grade stainless steel, Ice Shaker Bottles will not absorb odors, are durably designed to withstand a fall, are dishwasher safe, and can be used for much more than protein shakes. The Ice Shaker Bottle is the only bottle you'll ever need!
Are Ice Shaker products dishwasher safe?
Most of our Ice Shaker Bottles are top-rack dishwasher safe. However, we always recommend your dry your Ice Shaker using the low heat setting on your dishwasher.
The color/pattern of your bottle will determine if your bottle is dishwasher safe or not.
TOP-RACK DISHWASHER SAFE, LOW-HEAT DRY:
- All solid-colored bottles
- All ombre-colored bottles
- Lids
- Straws
HAND WASH ONLY:
- All patterned bottles. For example: Pineapple, Snakeskin, US Army Camo, Snowflake etc.
- Ice Shaker Jugs - due to the size of Ice Shaker Jugs, they will not fit on the top rack of a dishwasher. Because of this, we recommend hand washing your Ice Shaker Jug.
How long will my drink stay ice-cold?
All Ice Shaker Bottles & Jugs are made with a double wall vacuum insulated design that keeps beverages ice-cold for hours. Depending on which bottle you buy and what size determines exactly how long your beverage will stay ice-cold. Our smallest bottle promises to keep your beverage ice-cold for 24+ hours with the time increasing by the size of the bottle you buy.
We've tested our products and are 100% confident in them (check out the 3rd party testing report we had done on our bottles). Our bottles work. Period... But so does science. Please keep in mind that the amount of ice and the temperature of the liquid you put into your Ice Shaker will affect how long your drink stays ice cold. To maximize the effectiveness of your Ice Shaker, we recommend filling it up with ice and pouring already-cool liquid into it. If minimal ice is used or warm/room temperature liquid is poured in, a lot of the ice will immediately melt before the cup even gets the chance to show off its insulating abilities!
Which bottles are best for hot drinks?
We recommend the 26oz Flex Bottle or the 26oz Skinny Tumbler for hot beverages since they feature lids that allow for proper venting.
Though our Shaker Bottles will certainly keep your beverages piping hot, the lids on them do not allow the steam put off by the hot liquid to properly vent. This causes pressure to build up and could splash a small amount of hot liquid in your face when you open the pop-top lid. Pressure from this steam can also cause the pop-top to open unintentionally.
Please use caution if you do use your Ice Shaker Protein Shaker Bottle for hot drinks.
Can I customize my Ice Shaker bottle?
Yes! Our state-of-the-art laser engraving machine makes it easy and fast for us to engrave your Ice Shaker bottle. All customizations are done using a laser that leaves a permanent engraving on your bottle that will never fade, rub off or chip...EVER!
For a small up-charge, you can add an engraving the back, front, or front & back of your bottle. Add your name, a quote, logo, or a clipart to your Ice Shaker Bottle! The options are endless! Check out our custom shop to get started!
Please note not all bottles are available for customization.
What is the difference between Flex Bottles, Shaker Bottles, & Sport Bottles?
Great question! In short, the difference is in the lids. All bottles feature the same insulated cup.
Ice Shaker's Shaker Bottles are designed to perfectly blend protein powder shakes, pre workouts, BCAAs, and more with its patented twist-on agitator that silently and seamlessly blends your beverage. The patented agitator can also be used to infuse your drink with fruit and can also work as a strainer to prevent ice from passing through. Shaker bottles also come with a spill-proof and 100% leak-proof lid. The lid also has a convenient carry handle built into the lid and features a pop-top spout to drink from. Shaker Bottles do not come with a straw.
Ice Shaker's Flex Bottles are designed for both hot and cold beverages including coffee, tea, water, smoothies, carbonated drinks, and more. Our Flex Bottles come with our unique Flex Lids which offer TWO ways to sip! The unique Flex Lid lets you choose how you want to sip your favorite drink: flip up the lid tab to drink from the spout on the edge of the lid or insert the included straw into the straw hole in the center of the lid to sip your drink from a straw. When not in use, use the rubber stopper to plug the straw hole so that your cup doesn't leak! Our Flex Bottles comes with one reusable Tritan Straw.
Ice Shaker's Sport Bottles are designed for those on the go. Available in three sizes, our Sport Bottles are 100% leak and spill proof and are great for toddlers, kids, teens, and adults! You can use the Sport Bottle for beverages like sport drinks, water, juices, iced teas, and lemonade. The twist-on, leak-proof lid comes with a Flip Up Sport Straw with an internal straw (included) that makes it very easy to sip your drink and has a handle built into the lid for easy carrying to and from home.
Do Ice Shaker Bottles fit in cup holders?
All Ice Shaker Bottles are designed to fit in standard size cup holders except for the Half Gallon Jugs and One Gallon Jugs.
Do you offer a warranty on your products?
All of our products including the lids come with a 1-year warranty on manufacturer defects. This would include anything that breaks or fails from normal use. Please note that our warranty does not cover issues caused by normal wear and tear, accidental drops/damage, improper use or care of the product including irregular cleaning or maintenance of the product (i.e. odor, mold, discoloration). If your Ice Shaker Bottle parts have been damaged or broken, we do offer replacement parts here.
An item I want is out of stock. How can I get notified when it's back in stock?
If an item you want is out of stock, simply click on the Red "Notify Me When Available" button on the product page, put in your email address, and as soon as we get it back in stock you will receive an email letting you know!
ORDER PROCESSING FAQs
We get it. Placing an order on a new site you've never purchased from before can be scary. But rest assured! We are moving as fast as possible to get your order delivered to you. In the mean time, here's some Frequently Asked Questions when it comes to order processing.
How long does it take to process & ship my order?
We are sticklers for fast shipping, so we do our best to get non-custom orders shipped out within 24 hours from the time they are placed. Weekend orders are the exception (we are spending time with our families) but, we will get those out the following Monday.
Orders with custom engravings can take 3-5 business days to process before shipment.
There are some different options to choose from when shipping your order, which you can select towards the end of the checkout process after you enter your ship to address. For orders in the US, we ship via FedEx and USPS. The shipping option you choose will depend on how fast your order gets to your once it's left our warehouse.
Shipping options include:
- Standard (4-7 business days): $7.99
- Home/Ground for smaller orders (2-4 business days): $2.99 - $4.99
- Express (2 business days): $11.95
We also offer Express Saver and Overnight, but the shipping price for these options will generate based on your ship to location and the weight of your order.
For international orders, we ship via FedEx, Passport, and APC. Shipping times and prices vary for all countries and will generate based on your ship to location and the weight of your order.
Please note that not all of these shipping options will always be available as they depend on your ship to location and weight of your order.
Where will my order ship from?
All orders placed on Iceshaker.com process and ship from our warehouse facility in Southlake, TX.
How do I track my order once it's shipped?
When your order has shipped, a tracking number will be sent to the email you provided when placing your order. You can simply click on the tracking number in the email and it will redirect you to the correct website to track your package.
For domestic shipments, we ship via USPS and FedEx.
For international shipments, we currently ship via FedEx, Passport, and APC.
When you receive a tracking number, your package will ship out within the next 24 hours regardless of if the tracking number is showing a scan in or not. We do not have any further tracking information other than what is being shown on the carrier's website.
Do you ship internationally?
Yes! Please select your country in the dropdown at checkout.
How do I track an International Order?
For international orders, we use consolidated shipping. This means that your package will not scan in until it reaches the consolidation center, which may take a couple of days. Please do not be alarmed if your package is still showing that it is in "Pre-Shipment" status after you receive your tracking notification. Rest assured that your package is on its way and will be updated with the shipping progress once it reaches the consolidation center.
If your package is being shipped via FedEx, once it reaches its destination country, it will be transferred to and delivered through your local carrier.
When you receive a tracking number, your package will ship out from our facility within the next 24 hours regardless of if the tracking number is showing a scan in or not. We do not have any further tracking information other than what is being shown on the carrier's website.
Do I have to purchase shipping insurance?
You certainly do not have to purchase shipping insurance if you do not want to. However, there are "perks" if you do. If you purchase shipping insurance, it will protect you against lost, stolen or damaged packages. If your package is lost or stolen, we ask that you wait at least 3 days before contacting us to make sure the package is indeed lost or stolen and wasn't just incorrectly marked as delivered. If the package is damaged, please contact us asap and we will be happy to send out a replacement.
What is AFTERPAY?
Buy now, PAY LATER! You will notice when you checkout that there is an option to pay using Afterpay. Afterpay allows our shoppers to break down their cart total into 4 interest free payments. The process is very simple and it allows our shoppers even more freedom when purchasing from us. Simply select Afterpay as your payment method and click "Complete Order". You will be redirected to Afterpay North America to securely enter payment information and see your payment terms and amounts. Afterpay will automatically notify you when your next payment is due!
*Afterpay is available only to US Residents.
What is your return & refund policy?
We offer a limited, 30-day product return policy. If at any time during the 30 day period you decide you no longer want your Ice Shaker, simply send the UNUSED product back to us and we'll refund you in full once we receive it. Let us reiterate...UNUSED product. We will not accept products that have been used. If you return a used product, we will deny the refund and provide photograph documentation via email citing why we cannot accept the return. If you are unhappy with your used product due to performance/functionality/cosmetic reasons, please contact us at info@iceshaker.com. We will address the issue and take necessary actions to correct the problem.
Do you offer wholesale?
We sure do! We offer wholesale on both custom and non-custom orders. To learn more about purchasing wholesale from us, please click HERE to be directed to our wholesale information page. You will find that we make purchasing wholesale from us quick and easy. If you're interested in placing a custom wholesale, you won't find anyone with turnaround times as lightning fast as ours!
TROUBLESHOOTING FAQs
Use these tips to help you get the most out of your Ice Shaker bottle!
My Ice Shaker Bottle isn't performing as it should. What should I do?
Please contact us at info@iceshaker.com. It may be a simple fix, or it could be a manufacturing defect in which case, as long as the product is still within the 1-year warranty, we will correct the issue immediately after we gather the necessary information needed from you. Once we've gathered all the necessary information from you, we will send the proper replacement.
If it outside the 1-year warranty, then we will provide next steps that you can take to correct the issue. Customer Satisfaction is our top priority!
My Ice Shaker Protein Shaker Bottle is leaking. How do I fix that?
Listen for 2 clicks when closing your Ice Shaker pop-top lid.
Our Shaker lids have a two-click system in place to ensure that your bottle only opens up when YOU want it to. When closing your pop-top, be sure that you hear/feel two clicks. If it only clicks once, it may look closed, but it is not sealed all the way. Only after the 2nd click does the lid become leak-proof.
My Ice Shaker Bottle has an odor. How can I fix that?
If your bottle is not washed properly, the protein or any other food/drink will start to spoil and will cause an odor. The good thing is that our bottles are made of premium kitchen-grade stainless steel and will not absorb the odor. If you do leave protein in your cup for an extended period of time, please clean with warm water and soap, or put the cup and lid on the top rack in your dishwasher.
Please note that our lids are made out of plastic and if you are continuing to get an odor, it will be from the lid or seal and not the stainless-steel bottle. You will need to remove the seal to clean it. Please refer to the question above for further details on how to clean your seal. If you are still having issues with odor after trying all of this, then it might just be time for a new lid, which will come with a new seal. Replacement parts can be purchased here.
Seal Maintenance
The Seal in the lid does need to be taken out and cleaned regularly. It is okay to clean the seal once a week, but just be sure that the seal is completely dry before you put it back into the lid to avoid any moisture, bacteria growth, or odors. To remove the seal from the lid, use a butter knife to easily and gently pop it out of place. Once it's cleaned and dry, you can put it back in and secure it with a butter knife. When putting the seal back in the lid, make sure you push it down into the groove of the lid and that it is lying flat all the way around and ensure that it hugs the rim of the cup to keep it nice and sealed.
If you're experiencing any odor issues with the lid or seal of your bottle, take the seal out of the lid and soak both the lid and the seal in a small amount of hot water (enough to cover it) along with 1-2 tablespoons of baking soda to help pull out the odor. Let them sit in the mixture for at least one hour, then wash them with warm water and soap and let them dry completely. Once they're dry, you can put the seal back in the lid.
How do I know what size bottle I have?
Most of our products have internal measurement lines. However, the lines do not go all the way up to the top of the bottle, leaving space above the last line. So if your bottle's highest measurement line inside is 15oz, then you have a 20oz size bottle. If your highest measurement line inside your bottle is 20oz, then you have a 26oz size bottle. If your highest measurement line inside your bottle is 30oz, then you have a 36oz size bottle.
Our 14oz Sport Bottle, 20oz Sport Bottle, 20oz Skinny Tumbler, Half Gallon Jugs, and One Gallon Jugs DO NOT have internal measurement lines.
Got a question that didn't get answered above? We're here to help!
CONTACT US
Our customer service hours are 8:00am to 4:00pm CST Monday through Friday. Reach out to us during these hours to get your questions answered.